How can I place an order?
By filling in the quick order form (in the left part of the page), detailed order form , or by calling us using the phone number above.
Do you charge anything for pick-up and delivery?
No, we don’t. Laundry pick-up and delivery is free of charge (within 24-48 hours).
When will I get my laundry back?
Whenever we pick up your laundry, we guarantee that we will deliver it back to you within 24-48 hours, at the time of your choice (morning, afternoon, evening). Paid express delivery within 12-24 hours is also available.
How do I prepare my laundry for the pick-up?
Pack your laundry into one of our bags for dirty laundry. If you’re a first-time customer, pack your laundry into one or more plastic bags, and we’ll return it you in our special bag which you’ll be able to use next time.
Do I need to separate my laundry?
There is no need to separate your colors and whites. We will do that for you. You should, however, make sure that your socks are not balled up, and that there aren't clothes inside of clothes, such as two shirts that you took off together, or shorts and sweats that came off together. Please also do not leave any hard objects in your pockets that may damage the clothes. We also suggest that women use garment bags for their bras and underwear to prevent damage from the laundry machines.
Do I need to be home waiting for delivery?
It's possible to arrange with us (in writing) to pick up or leave your laundry in a secure location to which you give us access, or with the concierge of your building, hotel or dormitory.
Do you wash my order with other orders?
Absolutely not. All orders are washed and dried separately.
Do you do clothing repairs/alterations?
Yes, you can read more about it. here .
Where in Odessa do you pick up and deliver?
At the moment we pick up and deliver in the most parts of Primorskiy, Kievskiy and Malinovskiy boroughs of Odessa (basically, almost everywhere within 5-10 km of the city center). A detailed map can be found here .
So you’re a dry cleaning, right?
No, we do not do individual dry cleaning. Our main goal is to solve your most important day-to-day problems with dirty laundry, in a case you don't have a washing machine nearby for some reason.
How can I pay for the services?
We accept payments by cash, as well as debit/credit cards (Visa or Mastercard). During the pick-up our courier will weigh your laundry, calculate the total cost and give you a receipt. Payments are done upon pick-up.
Will my information be private and safe?
Yes, absolutely. We make every effort to protect your information.
How much is 5kg of laundry?
You can calculate the approximate weight of your laundry here .
What do I do if I have a concern with my order?
We’ll do everything we can to make you 100% satisfied with our service. But should you have any concerns, please e-mail us at firstname.lastname@example.org, or message us in Facebook, Twitter or VKontakte.